Policies
Return
Policy.
Every wig is handcrafted to order. Please read this policy carefully before purchasing.
All Custom Orders Are Final Sale
Because every wig is handcrafted specifically for you — built to your measurements, color preferences, and style — custom orders cannot be returned for a refund. We stand behind our craftsmanship and will work with you to resolve any genuine quality issues.
May Be Eligible for Exchange
- Item arrived damaged or defective
- Wrong item was shipped
- Significant quality defect not visible in photos
Exchanges only — no cash refunds. Must be reported within 3 days of delivery.
Not Eligible for Return
- Change of mind or buyer's remorse
- Custom orders made to your exact specifications
- Items that have been worn, washed, or altered
- Sale or discounted items
- Items returned without prior authorization
How It Works
The Return Process
Contact Jes
Text (318) 499-1753 or use the contact form within 3 days of receiving your order.
Send Photos
Provide clear photos of the issue so Jes can assess the situation quickly.
Get Authorization
Once approved, you'll receive a return authorization and shipping instructions.
Ship It Back
Send the item back in its original packaging. Return shipping costs are covered for defective items.
Resolution
Once received and inspected, your exchange or store credit will be processed within 5–7 business days.
Important Timeframes
Key Dates to Know
Have a Question?
Jes personally handles every concern. Text (318) 499-1753 or send a message — she'll make it right.