Policies
Shipping
Policy.
Your crown ships nationwide and worldwide. Here's everything you need to know.
Production Time
2–3 Weeks
Every wig is handcrafted to order
Packaging
Luxury Box
Arrives gift-ready in branded packaging
Ships To
Worldwide
Domestic & international available
Delivery Options
Shipping Methods
Standard Shipping
2–3 business days
Free on orders over $300
USPS Priority Mail or UPS Ground
Expedited Shipping
2–3 business days
$25.99 flat rate
UPS 2-Day or FedEx Express
Overnight Shipping
Next business day
$50 flat rate
Available on request — contact Jes first
* Shipping times are estimates and begin after production is complete. Jes Custom Wigs is not responsible for carrier delays. All orders include tracking.
From Order to Door
Your Order Journey
Order Placed
Your order is confirmed and deposit received. Jes reviews your specifications.
Crafting Begins
Jes sources your hair and begins handcrafting your custom unit. This takes 2–3 weeks.
Quality Check
Every wig is inspected by Jes personally before it leaves her hands.
Packaged & Shipped
Your wig is packed in luxury branded packaging and handed to the carrier.
Tracking Sent
You receive a tracking number via text or email so you can follow your crown home.
Delivered
Your custom wig arrives at your door, ready to wear.
Common Questions
Shipping FAQ
When does my order ship?
Every wig is handcrafted to order. Production takes 2–3 weeks from the time your deposit is confirmed. You'll receive a shipping notification with tracking once your unit ships.
Do you ship internationally?
Yes! International shipping is available to most countries. Rates and delivery times vary by destination. Contact Jes before ordering for an international shipping quote.
Can I track my order?
Absolutely. Once your wig ships, you'll receive a tracking number via email or text. You can track your package directly on the carrier's website.
What if my package is lost or damaged?
All orders are insured. If your package is lost or arrives damaged, contact Jes immediately at (318) 499-1753 and she will work with the carrier to resolve it.
Can I change my shipping address after ordering?
Address changes can be made before your order ships. Contact Jes as soon as possible — once a label is created, changes may not be possible.
Ready to Order?
Your crown is waiting. Shop the collection or reach out to Jes to start your custom order.